Thursday, September 24, 2009

Dell 3115cn
If you are having problem setting up Scan to email.
Error 016-503
Error 016-768

I have a solution that I figured out after long hours of fixing.

Steps to get it to work
1. log in to your dell 3115 printer web-screen.
2. Choose from the left tab, Email Alert.
We are only really concerned with outgoing email.
3. Under primary smtp gateway: put in your email server IP ADDRESS.
The system does not have dns resolve so.. putting in servers like smtp.gmail.com will not work.
I have charter.net so I pinged smtp.charter.net
3a. How to resolve ip address.
Windows start menu, run tab put in CMD
when the little dos like screen pops up, type in PING smtp.youremailserver.com
you should get lines of relay with the correct IP address.
4. Port : 25 usually.
5. Email send authentication : select invalid.
***I have tried with all the other and it just doesn't work**
**I believe it dell 3115cn just have problem with authendicating, it is a protocol thing; hence you must makesure that your email host does NOT require SSL checks**
6. login.. your login for your email host
7. password.. your password for your email host

The next part is putting in your address book.. just do that and it will work.
**3115cn
Gmail smtp does not work due to security authentication . Will result in 016-768 From address error.

I will upload pictures for more detail setup.

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